At Northwood Chiropractic Oxford, we are committed to protecting the privacy and security of our website visitors and patients. This privacy policy outlines how we collect, use, and safeguard your personal information in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
When you visit our website, we may collect the following personal information:
- Name
- Email address
- Phone number
This information is collected through online forms and our online booking system, which is integrated with a third-party customer relationship management (CRM) system.
We use the personal information we collect to:
- Respond to your inquiries and provide requested information
- Process and manage your appointments and bookings
- Improve our services and website functionality
- Send you relevant marketing communications, if you have opted-in to receive them
We will only share your personal information with third parties if you become a client of our clinic and only on a need-to-know basis. We do not sell or share your data with any other parties.
Data Storage and Security
We store your personal information using secure cloud storage solutions and our CRM system. We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, accidental loss, or destruction.
Cookies and Tracking Technologies
Our website uses functional cookies for tracking and analytics purposes to improve our services. These cookies collect anonymous information about your browsing behavior and do not personally identify you. You can manage your cookie preferences through your browser settings.
Your Rights
Under the GDPR and the Data Protection Act 2018, you have the right to:
- Access, update, or request the deletion of your personal information
- Object to the processing of your personal data
- Request restrictions on the processing of your data
- Withdraw your consent to the processing of your data, where applicable
To exercise any of these rights, please contact us via email at [insert email address].
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and the revised version will be effective as of the date it is posted.
If you have any questions or concerns about our privacy policy or how we handle your personal information, please get in touch via our contact us page.
By using our website and submitting your personal information, you consent to the collection, use, and storage of your data as described in this privacy policy.
