1
Our Commitment
Northwood Chiropractic Oxford takes all complaints seriously. We aim to resolve concerns quickly, fairly, and transparently. Making a complaint will never affect the quality of care you receive.
2
How to Make a Complaint
Complaints can be raised in any of the following ways. We encourage you to get in touch as soon as possible — complaints should ideally be made within 12 months of the incident, though all concerns will be considered on their merits regardless of timing.
In Person
Speak to Dr Hulme directly at your appointment
By Phone
By Post
John Eccles House, Oxford Science Park, Littlemore, Oxford OX4 4GP
3
What Happens Next
3
days
days
Written Acknowledgement — within 3 working days
You will receive written confirmation that your complaint has been received and is being investigated.
20
days
days
Full Written Response — within 20 working days
You will receive a full written response including:
- A summary of how the complaint was investigated
- Dr Hulme's findings
- Any action taken or proposed
- An apology where appropriate (which is not an admission of liability)
If more time is needed, you will be informed of the reason and given a revised timeframe.
